Frequently Asked Questions

FAQ,s

To help you with any uncertainties you may have before considering booking with Cotswold Camper Hire, we have curated this page of frequently asked questions that answer the most common queries we receive. For any queries that we haven't answered here, please don't hesitate to get in touch with us.

 

For enquiries regarding pricing, please view our tariffs.

1. What comes with The Black Pearl, The Interceptor, The Empress and The Flying Dutchman?

  • Factory fitted camping table and 2 chairs.

  • Kitchen Pack includes:

    • 4 cereal bowls

    • 4 mugs

    • 4 dinner plates

    • knives, forks, spoons

    • wooden spoon

    • wooden spatula

    • serving spoon

    • chopping board x 2

    • sieve and grater

    • plastic mixing bowl

    • saucepans (with lids) x 2 and frying pan

    • tea towels x 2

    • 3 piece knife set( paring, utility & chefs)

    • corkscrew/bottle opener

    • salad serving bowl and servers

    • wine and beer glasses

    • dustpan and brush

    • tin opener

    • scissors

    • vegetable peeler

    • collapsible washing up bowl

    • washing up cloth and sponge

    • kettle – electric or gas

    • tumblers & serving jug

  • Mains hook up lead

  • Bike rack – takes 4 bikes

  • First Aid Kit & warning triangle

  • Fire extinguisher & fire blanket

  • Reflective jackets x 4

  • Gas bottle 

  • VW Roadside Assistance

  • Fully comprehensive insurance

  • Unlimited mileage

  • Full tank of Diesel (return with a full tank of diesel)

               

2. What time can I collect?

Collection of your vehicle is between 2pm and 5 pm.

 

3. What time do I need to return?

 

Return of the vehicle is between 9am and 11am.

 

4. Are pets allowed?  

 

Sorry STRICTLY NO PETS.

 

5. Can I smoke in your campervans?

Sorry STRICTLY NO SMOKING.

 

6. How old do I need to be to hire from Cotswold Camper?

Hirers should be between the ages of 30 – 75 and have held a Full Licence for a minimum of 2 years.

 

 7. How do I book?

Go to our BOOK page.

Check availability by clicking on More Info on your chosen van. If you required dates are available click Book Now to enter your details and complete checkout.  No money is taken at this point. You will then receive a Reservation Number.

We will then complete a FULL DVLA Licence Check and request 2 forms of proof of address before confirming your booking and requesting deposit.

8. Is there a charge for an Additional Driver?

The cost of hire includes one driver.  Additional drivers cost an extra £10 per day to cover the extra insurance premium.

Full name, address, contact details, National Insurance number and Driving Licence number must be supplied under separate cover.

 

9. What is the minimum hire period?

 

3 nights.

 

10.   How do I pay?

 

Online bank transfer or major debit/credit card. We do NOT accept cash or cheques for the hire

or the security deposit.

 

11.  How old are your campers?

 

Less than 2 years old.

 

12.  Are your campervans manual or automatic?

 

All our campervans are automatic.

 

13.  If I arrive by train into Moreton-in-Marsh or Stratford on Avon could you

arrange a taxi to Cotswold Camper? 

 

Yes we can give you local taxi company numbers who we use regularly.

 

14. What happens if I breakdown?

 

All our vans are covered by VW Roadside Assistance.  Telephone number to contact them will be supplied.

 

15. What do I need to bring with me on the day of collection for the hire?

 

Driving Licence

2 x Additional Forms of ID:

      1 x Utility Bill (Electric, gas, water, broadband, council tax or landline)

      1 x Bank/Credit Card Statement 

* Both of the above must be in the driver's name, dated within the last 90 days and the address must match the driving license.

 

16. What do you suggest I pack?

  • Sleeping bags/duvets, double sheets, pillows.

  • Appropriate clothing for the weather.

  • Basic food items to include: coffee, tea, sugar, milk etc.

  • Washing up liquid.

  •  Bin liners.

 

17. Can we travel abroad?

Currently due to travel restrictions our insurance does not permit overseas travel.

 

18. What is the size of your campervans?

              

  • Length – 4904mm

  • Width -   1904mm

  • Height -   1990mm

 

19. How many can you sleep in a VW California Ocean?

 

4 in total.

2 on the ground floor bed

2 in the elevated roof bed (weight restriction of 25 stone (159 Kg) in total)